Privacy Policy football888 –
Your Data is Fully Protected

Football888 ("we", "Platform") is committed to protecting the privacy of every member who registers and uses our services. This Privacy Policy explains in detail how we handle your personal information from the moment you register until you stop using our platform.

We recognise that trust is the foundation of our relationship with every member. Without your trust, nothing we build has meaning. That is why we do not simply meet the minimum legal requirements — we strive to be more transparent than the law demands.

This policy applies to all football888 channels, including the main website, Android and iOS mobile apps, and any official communications we send to members.

Football888 only collects information that is genuinely necessary to provide you with a safe, high-quality service. The types of information we collect are as follows:

Identity & Account Information

• Full name, date of birth, and gender provided during registration.
• Username and password (passwords are stored as an unreadable hash).
• National ID or passport number for identity verification (KYC) purposes.
• Email address and mobile number for communication and account verification.

Financial Information

• Bank account number or e-wallet registered for deposits and withdrawals.
• Transaction records include your deposit history, withdrawals, and betting activity.
• Debit/credit card details where this payment method is used (processed through a secure gateway; we do not store full card numbers).

Technical & Usage Information

• IP address, device type, operating system, and browser version used.
• In-platform activity logs including games played, session duration, and wagering patterns.
• Country-level location data (not precise GPS location) for geographic compliance purposes.
• Cookie and app usage data for user experience improvement.

All data collected by football888 is used for legitimate and transparent purposes. We do not use your data for any purpose not stated in this policy without first obtaining your consent.

You may withdraw consent to receive promotional communications at any time via your account settings or by contacting football888 customer support.

Football888 does not sell or transfer your personal data to third parties for their own marketing or commercial purposes. However, in operating the platform, we work with carefully selected service partners:

• Payment gateway providers — to securely process your deposit and withdrawal transactions.
• Game providers (such as Pragmatic Play, PG Soft, Evolution) — they receive only the minimum data necessary to operate the games.
• Identity verification (KYC) services — to verify your identity in line with compliance requirements.
• Cloud infrastructure providers — which store data in secure data centres under strict confidentiality agreements.
• Competent Authorities — when required by Malaysian law or a valid court order.

All our third-party partners are bound by data protection agreements that prohibit them from using your information outside the scope of services provided to football888.

Football888 continuously invests in security infrastructure to ensure your data is protected at every layer. The technical and organisational measures we implement include:

• Data-in-transit encryption using TLS 1.3 and 256-bit SSL protocols for all communications between your device and our servers.
• Encryption of data at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) is available for all member accounts and mandatory for all internal staff access.
• Continuous account activity monitoring with an automated anomaly detection system that sends instant alerts for unusual activity.
• Penetration testing is conducted regularly by independent security experts to identify and address system vulnerabilities.
• Role-based access control (RBAC) ensures internal staff can only access data relevant to their job responsibilities.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Should a data breach occur that affects your information, we will notify you within the timeframe required by applicable law.

Football888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us introduce improvements. Data is gathered in aggregate and anonymised form.
• Functional Cookies: Saves your preferences such as language, display theme, and personal settings for a more comfortable experience.
• Analytical Cookies: Helps us understand overall usage patterns to improve platform design and content.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the football888 platform. Please refer to your browser documentation for cookie management guidance.

Football888 retains your personal data for as long as your account is active and for the period required thereafter to meet legal obligations, resolve disputes, and enforce our agreements.

• Active account data: Retained for the duration your account is active plus 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's financial regulatory requirements.
• Security logs: Retained for 2 years for investigation purposes if required.
• Support communication data: Retained for 3 years after the last interaction.
• Marketing data with consent: Retained until you withdraw consent or close your account.

Once the retention period expires, data will be securely deleted or anonymised in a manner that ensures it can no longer be linked to your identity.

As a football888 member whose data we process, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict how we process your data under certain circumstances.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of these rights, contact the football888 customer support team via live chat within the platform. Requests will be processed within 14 working days.

The football888 platform is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data of individuals under 18 years of age.

If we determine that we have collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered an account on football888 are urged to contact us immediately through customer support.

In the course of platform operations, some of your data may be processed or stored outside Malaysia — for example, by cloud service providers or international game providers supporting football888's operations.

When this occurs, football888 ensures that such data transfers are protected by appropriate safeguards, including data processing agreements that require recipients to uphold security and privacy standards equivalent to or exceeding those required in Malaysia.

Football888 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or our business practices. Any significant changes will be communicated to you via:

• Push notifications within the football888 mobile app.
• An email notification to your registered address, at least 14 days before the changes take effect.
• A prominent banner or notice on the football888 website.

The "Updated" date at the top of this policy will always reflect the most current version. Continued use of the football888 platform after changes take effect constitutes your acceptance of the updated privacy terms.

If you have any questions, concerns, or wish to exercise your privacy rights, the football888 Privacy & Security team is available to assist you 24 hours a day, 7 days a week.

The fastest way to get help is via live chat in the football888 app or website. For more formal written requests:

[email protected]

Our target response time is within 2 working days for general enquiries and 14 working days for formal data rights requests. This Privacy Policy is version 3.1, effective from 1 January 2026.